Your privacy matters to us. This page explains exactly what personal information swerte collects when you use our platform, how that information is used, and what rights you have as a member based in the Philippines. Please read through this policy before you register so you know what to expect from us.
When you create an account on swerte, we collect the personal details you submit during registration, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years as mandated under Philippine gaming regulations, and set up your account correctly. We also collect any information you provide when you contact our support team, submit a complaint, or respond to a survey — this helps us resolve your concern accurately and improve our service over time. If you make a deposit or request a withdrawal, we collect the transaction details necessary to process that payment, including the amount, method, and reference number. All information you submit is stored securely and is only accessible to authorised personnel who need it to carry out their specific role. You are responsible for ensuring that the information you provide is accurate and up to date, and you can request corrections at any time by contacting our support team. Providing false or misleading information during registration may result in account suspension in accordance with our Terms and Conditions.
When you access the swerte platform — whether through a mobile browser or desktop — our systems automatically collect certain technical data about your session. This includes your IP address, device type, operating system, browser version, screen resolution, and the pages or game sections you visit during each session. We also record timestamps, session duration, and interaction patterns such as which games you launch or which promotions you view. This data is used to maintain platform stability, detect unusual activity that may indicate fraud or unauthorised access, and improve the overall user experience for Filipino members. We do not use this automatically collected data to build advertising profiles or share it with third-party marketing networks. Aggregated and anonymised versions of this data may be used internally for analytics purposes, such as understanding which features are most popular among members in the Philippines. If you believe your account has been accessed without your authorisation, please contact our support team immediately and refer to the FAQ page for guidance on securing your account.
All deposits and withdrawals on swerte are processed through secure local payment channels that support Philippine pesos (PHP), and we collect the transaction records associated with your account activity. We do not store full card numbers or sensitive banking credentials on our servers — payment processing is handled by our payment partners who operate under their own security and compliance standards. Transaction records, including deposit amounts, withdrawal requests, and bonus credits, are retained as part of your account history and may be reviewed by our compliance team where required by Philippine anti-money laundering regulations. If a transaction is flagged for review, we may request additional documentation from you to verify the source of funds before processing the request. You can view your transaction history at any time by logging into your account. Any disputes related to transactions should be raised through the support channels listed on the FAQ page, and we will investigate and respond within a reasonable timeframe. Retaining transaction records also allows us to accurately calculate any applicable bonus or wagering requirements linked to your account.
You have the right to request a copy of the personal data that swerte holds about you at any time. To make an access request, contact our support team with your registered email address and a description of the information you are requesting. We will respond within 15 business days and provide the information in a clear, readable format. There is no fee for a standard access request, though we reserve the right to charge a reasonable administrative fee for requests that are excessive or repetitive. If we are unable to fulfil your request in full, we will explain the reason in writing. This right is protected under the Philippine Data Privacy Act of 2012 and applies to all registered members regardless of their account status. Keeping your registered email address up to date ensures that we can reach you promptly when responding to your request.
If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. Common corrections include updates to your contact number, email address, or residential address. Some changes — particularly those affecting your identity verification details — may require you to submit supporting documentation before the update can be processed. We take data accuracy seriously because incorrect information can affect your ability to make withdrawals or receive account notifications. Once a correction is made, we will confirm the update to you in writing. If you believe a correction has not been applied correctly, you may escalate the matter through our support channels. Keeping your account details accurate also helps protect you against unauthorised access and ensures that any responsible gaming communications reach you without delay.
You may request the deletion of your personal data from our systems, subject to certain legal and regulatory obligations that require us to retain specific records. For example, transaction records and identity verification documents may need to be retained for a minimum period under Philippine anti-money laundering and gaming regulations, even after your account is closed. Where deletion is possible, we will action your request within 30 business days and confirm when the data has been removed. Data that has already been anonymised and incorporated into aggregate analytics cannot be individually identified or deleted, but it no longer constitutes personal data at that point. If your account is currently active, you will need to close it before a full erasure request can be processed. Requests for erasure should be submitted in writing to our support team along with your account details. We will acknowledge your request within five business days and keep you informed of progress throughout the process.
swerte uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls that limit who within our organisation can view your information, and regular security reviews of our platform infrastructure. Passwords are stored using one-way hashing and are never visible to our staff. We also monitor account activity for signs of suspicious behaviour and will notify you if we detect anything unusual on your account. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to log out of your account when using shared devices. If you suspect that your account has been compromised, contact our support team immediately. Additional security guidance is available on the FAQ page.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make a material change, we will update the effective date shown at the top of this page and, where appropriate, notify registered members through their account. Continued use of the swerte platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have questions about any aspect of this policy, the FAQ page is a good starting point, and our support team is available to assist with more specific concerns. This policy should be read alongside our Terms and Conditions and Responsible Gaming page, which together form the full framework governing your use of the platform. Your continued trust is important to us, and we are committed to being transparent about how we handle your information at every stage.
Now that you know how we handle your data, you can register with confidence. If you still have questions before signing up, the FAQ page covers the most common concerns from Filipino members. Registration is free and open to all eligible players in the Philippines.