At swerte, we believe that gaming should always be a source of entertainment — never a source of stress or financial hardship. This page outlines the tools, guidelines, and support resources available to every Filipino member who wants to keep their play healthy and enjoyable.
swerte is committed to providing a safe, fair, and transparent gaming environment for all members across the Philippines. We take responsible gaming seriously — not just as a regulatory requirement, but as a core part of how we operate every day.
All players on swerte must be at least 21 years of age, in line with Philippine gaming regulations. We verify age during registration and reserve the right to request supporting identification at any time. Any account found to belong to a minor will be immediately suspended and all funds returned. We do not knowingly allow underage individuals to access our platform. If you suspect that a minor is using your account or device, please contact our support team right away. Protecting young people from gambling harm is a responsibility we take very seriously. Age verification is the first and most important step in our responsible gaming framework.
Managing how much you spend is one of the most effective ways to keep gaming enjoyable and within your means. You can set daily, weekly, or monthly deposit limits on your account at any time by contacting our support team. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of at least 24 hours. Reducing a limit, however, takes effect right away. We encourage all members to decide on a comfortable budget before they start playing, rather than after. Sticking to a pre-set limit removes the temptation to chase losses and keeps your gaming experience positive. Visit our FAQ page for step-by-step guidance on requesting a limit adjustment.
If you feel that you need a break from gaming, swerte offers both short-term cooling-off periods and longer self-exclusion options. A cooling-off period can range from 24 hours to 30 days, during which your account will be temporarily restricted from placing bets or making deposits. A full self-exclusion can be set for a minimum of six months and up to five years, or indefinitely if preferred. During any self-exclusion period, you will not receive promotional communications from us. To activate self-exclusion, contact our support team directly and we will process your request promptly. We will not attempt to persuade you to reconsider or shorten your exclusion period. Your wellbeing always comes before platform activity, and we respect every member's decision to step back.
Losing track of time is one of the most common ways that gaming sessions extend beyond what was originally planned. We recommend setting a personal time limit before each session and using your device's built-in timer or alarm as a reminder. Being aware of how long you have been playing helps you make a conscious decision to continue or stop, rather than playing on autopilot. If you notice that you are regularly playing for longer than intended, that is a signal worth paying attention to. Taking regular breaks — even just five to ten minutes — helps reset your focus and keeps the experience enjoyable. Healthy gaming habits are built through small, consistent choices made before and during each session. Check our FAQ page for more practical tips on managing your play time.
Keeping an accurate picture of your gaming activity is essential for staying in control. Your swerte account includes a full transaction and betting history that you can review at any time after logging in. We encourage members to check their history regularly — not just to track winnings, but to understand their overall spending patterns over time. If the numbers surprise you, that is useful information that can help you make better decisions going forward. Honest self-assessment is one of the most powerful responsible gaming tools available, and it costs nothing to use. If you have questions about reading your account history or understanding your activity summary, our support team is ready to help. You can also find guidance on the FAQ page.
Problem gambling does not only affect the individual — it can have a significant impact on family members and close friends as well. If you are concerned about someone you know who may be gambling excessively, there are steps you can take to help. Start by having an open, non-judgmental conversation about what you have observed, focusing on specific behaviours rather than making accusations. Encourage them to seek professional support and, if appropriate, to contact our team to discuss self-exclusion options. You can also reach out to us directly if you believe a family member is using your payment details to fund gambling activity without your consent. We take these reports seriously and will investigate promptly. Supporting someone through a gambling problem is challenging, but early intervention makes a meaningful difference.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gaming has moved beyond healthy entertainment and into territory that needs attention.
Recognising a problem is the most important first step, and it takes courage to be honest with yourself. If any of the signs above feel familiar, we encourage you to pause your gaming activity and reach out for support. You can contact our team at any time to request a self-exclusion or spending limit — no questions asked, no judgment. Professional support is also available through organisations that specialise in gambling-related concerns in the Philippines. Talking to a trusted friend or family member can also help you gain perspective and feel less alone. Remember that gaming should add enjoyment to your life, not take away from it. If it has stopped feeling fun, it is always the right time to take a break. For more guidance, visit our FAQ page or review our Terms and Conditions.
Our support team is available to help with limit requests, self-exclusion, account history, and any other responsible gaming concern. You can also browse the FAQ page for quick answers, or log in to review your account activity directly.